Shipping policy
Order Cancellation Policy
If you would like to cancel your order after payment has been processed, please contact us immediately. Orders are processed quickly to ensure fast shipping, with shipments sent out every business day. Once an order has been dispatched, cancellation is no longer possible. However, you can return the item after receiving it to request a refund.
Shipping Method
Items will be shipped within 2 days of order processing. We will select the most suitable delivery method for your specified shipping address. Please note that specifying a preferred carrier is not an option when placing your order.
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.
TrueGrounding delivery services to customers worldwide.
Processing
The processing time begins on the date your order is placed. It typically takes one to three business days to process your order. However, processing times may be longer in some cases. However, big purchases and freight shipments may require longer processing times. Once we've processed it, we can ship it.
Shipping
- North America:
Processing Time: 1-3 Days
Shipping Time: 4-8 Days
- United Kingdom:
Processing Time: 1-3 Days
Shipping Time: 5-8 Days
- Oceania: 5-10 business days
Processing Time: 1-3 Days
Shipping Time: 5-8 Days
- Other countries:
Processing Time: 1-3 Days
Shipping Time: 5-8 Days
Tracking Your Order
To track your order, you can:
- Refer to the most recent order confirmation email you received, which includes your tracking number.
- If you cannot find the email notifications or the tracking number, please contact us at support@truegrounding.co for assistance.
Thank you for choosing us for your needs. We appreciate you and are here to ensure a smooth and efficient delivery process.